Support

Online shopping

Thank you for your purchase! You will receive a confirmation email with the details of your order. We are preparing your shipment and will update you as soon as your package is on its way.

If you have not received the confirmation email within a few minutes, check your spam folder. If you still can’t find it, contact us for assistance.
If you have chosen bank transfer as a payment method, you will find the details of our bank account in the confirmation email. Be sure to include the order number in the transfer description.

Bank transfer payments are processed as soon as we receive the funds, which can take a few working days. We will send you a confirmation email as soon as the payment is confirmed.

If you wish to modify or cancel your order, contact us as soon as possible. We will do our best to accommodate your request, but please note that orders already in processing may not be modifiable.

If your credit card payment was unsuccessful, we recommend verifying the card details and trying again. If the problem persists, contact your bank or try another payment method.
Once shipped, we will send you an email with the tracking number. You can use it to monitor the shipment on the courier’s website.
If your order arrives damaged or does not match what you ordered, contact us immediately. We will assist with the return or replacement of the product.
We offer a return policy within a certain period of time from receiving the order. Visit our return policy page for details on the return process.
You can check the status of your order at any time by logging into your account on our website and visiting the “My Orders” section. Alternatively, if you have questions or need assistance, do not hesitate to contact our customer service.
When an order is marked as “Pending,” it means we have received your order, but the payment has not yet been processed. This can happen for various reasons, such as verification of payment details or completion of security checks. An order is also pending when the payment method is “Bank Transfer” and we have not yet confirmed receipt of payment. In some cases, we may contact you for further information.
“In Process” indicates that your payment has been approved and your order is currently being prepared for shipment. During this phase, we are collecting the products from our warehouse and preparing them for delivery. This process can take from 1 to 3 working days, depending on item availability and order volume.
The “Shipped” status means that your order has been handed over to the courier and is about to be delivered to the address you provided. If your shipment includes it, you will receive a tracking number by email, which you can use to follow the delivery progress on the courier’s website.
The “Cancelled” status indicates that your order has been cancelled, either at your request or because we were unable to process the payment. If your order has been cancelled and you would like more information, please contact us.
The “Failed” status indicates that the process of completing your order was not successful. This can be due to multiple reasons, but often, it occurs because of payment transaction issues that your bank might have declined. Specific reasons include insufficient available funds, inaccuracies in credit/debit card details, card expiration, or failing security checks during payment verification. To address these situations, you can easily go to the “Orders” section of your account, where you’ll have the option to retry the payment. You can always contact us if you encounter issues with paying for your order.

Personal Account

Creating your personal account on Villa Schinosa happens automatically at the time of your first order. As soon as your order is complete, an account will be created for you, simplifying your future purchasing process and allowing you to access a range of personalized services. For your security, we recommend setting a personal password as soon as you receive the welcome email. Detailed instructions on how to do this will be found inside the email.
To access your personal account, click on the “Personal Account” link located at the bottom of every page on the Villa Schinosa website. Enter your email address and password.
Once logged in to “Personal Account” you will find the option to edit your personal data, such as shipping address, billing address, and other contact information.
Once logged in to “Personal Account” you will find the option to edit your personal data, such as shipping address, billing address, and other contact information.
Yes, in your “Personal Account”, in the “Orders” section, you will have access to the complete history of your purchases made on Villa Schinosa, including detailed information on each order.
Villa Schinosa takes the protection of personal data very seriously. Your data is protected according to current regulations on privacy and data security, as specified in our Privacy Policy.
To request the deletion of your account, you will need to contact us directly. You can do so by sending an email to info@villaschinosa.it with the subject “Account Cancellation Request”. In the body of the email, include your name, email address associated with the account, and a brief statement confirming your intention to delete the account. Once we receive your request, we will proceed with the deletion of your account and inform you as soon as it is complete. Please note that this process is irreversible and will result in the loss of all information and data related to your account.
In your “Personal Account” you can view all personal data provided at the time of registration or subsequently modified. Here you can find your personal details, specifics about your registration mode, the list of any profiles created, and the reference to the Privacy Policy approved.
Yes, you must be of legal age to purchase wine from Villa Schinosa. In accordance with current laws, we do not sell alcohol to individuals under the age of 18. During the checkout process, you may be asked to confirm your date of birth or, in some cases, to provide an ID to verify your age.

Welcome

To access this site you must be at least 18 years old
Confirm your age

I am of age
By continuing to browse the site, you declare that you accept our General conditions and the Privacy Policy. Please do not share the contents of the site with anyone who is not yet of age.

Drink responsibly